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Quality Assurance
In my company: "Customer satisfaction is the purpose of Huahai, continuous improvement is Huahai pursuit of product quality is the lifeline of Huahai International is a leading Huahai goal." Business philosophy, to provide all customers a full range of services, and In this process, continually improve our service quality and customer satisfaction.
Pre-Sale services
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In a formal contract with the customer before the customer's actual situation, to provide customers with the best project needs analysis and project planning program, formally established in the project contract, the customer's needs and the characteristics of our products combined in the design of on the maximum to meet customer needs. |
action.
satisfaction.
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After Service |
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a. Warranty
My company provides LED screen for one year from the date of acceptance of free warranty service. During the warranty period, in all due to quality or installation of process-induced failures, our company will provide free repair and parts replacement service |
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b. Outside the warranty period
Our company outside of the warranty period LED screens to provide life-long paid maintenance, in accordance with the relevant provisions of the State collect spare parts and maintenance man-hours fees and travel costs |
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Service Policy |
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At the same time, I am in after-sales service, the emphasis on "easy" & "fast" & "time" the three principles, mainly reflected in: |
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a. Convenient
Modular design simplifies the greatest extent the tools required replacement parts and procedures; I provided the phone & fax and e-mail contact around the clock to facilitate customer inquiry |
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b. Shortcut
Modular product design, component repair easy to replace; I offer 24-hour online Internet service and telephone hotline to ensure the client's feedback in the first time receive a response |
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c. Timely
Our company provides spare parts, after a fault occurs in a timely manner to provide customers for replacement parts; my company is equipped with a professional maintenance team, for customers unable to resolve their own fault, after receiving a 12-hour fault reporting in response |
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